Returns & Exchanges

At Baseus Official, we stand behind the quality of our electronics and offer a 30-day risk-free return policy for all products in their original packaging. Whether it is a technical issue or a change of heart, our streamlined process ensures your satisfaction is our top priority.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use the guest portal to submit a return request with your order number and proof of purchase.

• 2.
  Package Your Item

  Place the device and all included accessories back into the original retail box to ensure safe transit and full refund eligibility.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned hardware, your refund or exchange will be processed within 5-7 business days.